Last updated: [2026/01/13]

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be:
Unworn, unused, and unwashed
In original condition with all tags attached
In original packaging
With hygiene liners intact (for swimwear & shapewear)

Items that do not meet these conditions may be rejected.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

Final sale or clearance items
Worn, washed, or altered items
Items without original hygiene liners
Opened or used intimate or sanitary products

3. Return Authorization Required (Important)

Do not send items back without contacting us first.
All returns must be approved in advance.

To request a return, please contact us at: service@zenlaya.com

Please include:

Order number
Reason for return
Clear photos (required for damaged or defective items)

Returns sent without prior authorization may be delayed, rejected, or not refunded.
Unauthorized returns or chargebacks initiated without contacting us first may result in refund delays or rejection.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos.

We will review the case and offer one of the following solutions:
Replacement
Refund
Partial refund (if applicable)

5. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection.

If approved:
Refunds will be issued to the original payment method
Processing time depends on your payment provider (usually 5–10 business days)
Original shipping fees are non-refundable.

6. Return Shipping Costs

Customers are responsible for return shipping costs
Return shipping fees are non-refundable
We recommend using a trackable shipping service

We are not responsible for lost or untracked return shipments.

7. Exchanges

We do not offer direct exchanges.
If you wish to replace an item, please return the original item (after approval) and place a new order.

8. Late or Missing Refunds
If you have not received your refund:
Check your bank account
Contact your credit card company
Contact your bank
If the issue persists, please contact us at service@zenlaya.com

9. Policy Updates

We reserve the right to modify this policy at any time.
Changes take effect immediately once posted on this page.