Thank you for shopping with Zenlaya.
We are committed to delivering your order as smoothly and transparently as possible.
Please review our shipping policy below for details on processing times, delivery estimates, and other important information.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
During periods of high demand, processing times may be slightly extended. If there is a significant delay in shipping your order, we will contact you via email.
We currently ship to multiple international destinations, including the United States, Europe, and select other countries.
If you are unsure whether we ship to your location, please contact our customer support team before placing an order.
Shipping charges will be calculated and displayed at checkout.
Estimated delivery time is 10–15 business days, depending on:
Destination country or region
Shipping method selected
Local customs processing
Please note that delivery times are estimates and not guaranteed.
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Zenlaya is not responsible for delays caused by customs clearance processes.
Once your order has shipped, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
While we strive to ensure timely delivery, Zenlaya is not responsible for shipping delays caused by:
Carrier disruptions
Weather conditions
Customs inspections
Incorrect or incomplete shipping addresses provided by the customer
Please ensure that all shipping information is accurate at checkout.
Zenlaya is not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply.
If your order arrives damaged or is lost in transit, please contact us at service@zenlaya.com within 7 days of the delivery date.
We will work with the carrier to investigate the issue and assist you as quickly as possible.
If you have any questions regarding shipping, please contact us at:
Email: service@zenlaya.com