Terms of Service
1. Overview
Welcome to Zenlaya 💛.
This website is operated by Zenlaya. Throughout the site, the terms “we”, “us”, and “our” refer to Zenlaya.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein, such as our Return & Refund Policy and Privacy Policy.
Our goal is to offer stylish, high-quality apparel while providing a smooth, transparent, and trustworthy shopping experience.
If you do not agree to these Terms, please do not use our website or services.
2. Online Store Eligibility
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have received consent from a legal guardian.
You agree not to use our products or services for any unlawful or unauthorized purpose, and not to violate any applicable laws or regulations.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time in order to protect our business, customers, or brand.
Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted and processed securely.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without express written permission from Zenlaya.
4. Products & Availability
Our products are primarily sold online and may be available in limited quantities.
We strive to display product colors, images, and descriptions as accurately as possible. However, variations may occur due to screen settings, lighting, or manufacturing differences.
All purchases are subject to our Return & Refund Policy, particularly for intimate apparel such as swimwear and shapewear.
5. Pricing & Service Changes
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any part of our services at any time. When possible, we aim to minimize inconvenience to our customers.
6. Orders & Billing
We reserve the right to refuse or cancel orders that appear fraudulent, abusive, or placed by resellers.
You agree to provide current, complete, and accurate billing and shipping information and to promptly update your account details if changes occur.
7. Returns & Refunds
Please refer to our Return & Refund Policy for detailed information.
Customers must contact us prior to returning any item. Unauthorized returns may not be accepted.
Refunds will be processed to the original payment method after inspection and approval.
8. Membership Program (If Applicable)
Members may receive access to exclusive offers, rewards, or points.
Points have no cash value, are non-transferable, and must be used in accordance with the rules displayed in your account.
We reserve the right to modify or discontinue membership benefits in compliance with applicable laws.
9. Third-Party Tools & Links
We may provide access to third-party tools or services, including payment providers.
These third-party services are governed by their own terms and policies. Zenlaya is not responsible for their content, functionality, or operations.
10. User Content & Feedback
We welcome your feedback, reviews, and suggestions.
By submitting content, you grant Zenlaya a non-exclusive, royalty-free right to use, reproduce, and display such content for marketing or improvement purposes.
All submissions must be lawful, respectful, and must not infringe upon third-party rights.
11. Personal Information
Your personal information is handled in accordance with our Privacy Policy.
12. Errors & Updates
Occasionally, information on our site may contain errors, inaccuracies, or omissions.
We reserve the right to correct errors and update information or orders as necessary without prior notice.
13. Prohibited Uses
You agree not to use the website or services for any unlawful, harmful, misleading, abusive, or disruptive activities.
14. Disclaimer & Limitation of Liability
All products and services are provided “as is” and “as available.”
To the fullest extent permitted by law, Zenlaya shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products.
15. Indemnification
You agree to indemnify, defend, and hold harmless Zenlaya from any claims, damages, or expenses arising from your breach of these Terms or violation of applicable laws.
16. Termination
We may suspend or terminate your access to our services if you violate these Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws of Hong Kong S.A.R..
18. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Continued use of our website following any changes constitutes acceptance of the updated Terms.
19. Contact Us
If you have any questions regarding these Terms, please contact us:
Email: service@zenlaya.com
Company: SOLARA INTERNATIONAL LIMITED
Registered Address: Flat 1506, 15/F, Cheung Fung Commercial Building,
21–25 Cheung Sha Wan Road,
Sham Shui Po, Hong Kong